FAQ
Welcome to Power Crown Lab’s FAQ Page
Here you’ll find answers to the most common questions about our products, orders, and more. If you don’t find what you’re looking for, feel free to contact us.
1. General Questions
What is Power Crown Labs?
Power Crown Labs is a health and wellness company dedicated to providing natural, effective supplements. Our flagship product, pre-workout gummies, is designed to offer a convenient energy boost without artificial additives.
2. Product Information
What are Power Crown Labs Pre-Workout Gummies?
Our pre-workout gummies are an all-natural, easy-to-consume supplement free from artificial colors, flavors, dyes, and sugar. Enjoy the energy boost and convenience of our cherry limeade-flavored gummies before every workout!
How do I use Power Crown Labs Pre-Workout Gummies?
Take one gummy about 30 minutes before your workout to maximize energy, focus, and endurance.
How long do Power Crown Labs Pre-Workout Gummies take to work?
Our gummies typically take 20-30 minutes to kick in, depending on factors like your pre-workout meal and hydration level.
Do Power Crown Labs Pre-Workout Gummies have any side effects?
You may feel a tingling sensation due to beta-alanine—this is normal and usually subsides. Effects can vary by individual.
Are Power Crown Labs products tested for quality?
Yes, all of our products undergo rigorous third-party testing to ensure quality, safety, and effectiveness.
What ingredients are in Power Crown Labs Pre-Workout Gummies?
Our gummies include natural ingredients like caffeine, beta-alanine, L-citrulline, tyrosine, vitamin B12 (methylcobalamin), and pink Himalayan sea salt. For a full ingredient list, please check the product label or visit our website.
3. Orders
How can I place an order?
You can order directly from our website’s Shop page or through the TikTok Shop. Simply select your preferred products and complete your purchase.
Can I change or cancel my order?
To change or cancel an order, contact us as soon as possible at support@powercrownlabs.com, and we’ll do our best to accommodate your request.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods.
4. Shipping Information
Do you ship internationally?
Currently, we only ship within the United States, but we are working to expand our shipping options.
How long does shipping take?
Orders typically arrive within 3-5 business days. You will receive a tracking number once your order ships.
What are your shipping rates?
Shipping rates are calculated at checkout based on your location and order weight.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with tracking information. Tracking details are usually active within 24 hours.
Do you ship to P.O. Boxes or APO/FPO addresses?
Yes, we ship to U.S. addresses, including U.S. Territories and APO/FPO/DPO addresses.
Who is responsible for customs, duties, and taxes?
Power Crown Labs is not responsible for any customs or taxes applied to orders. All fees (tariffs, taxes, etc.) incurred during or after shipping are the customer’s responsibility.
What if my order is damaged during shipping?
Power Crown Labs is not liable for damages during shipping. If your order arrives damaged, please contact the carrier to file a claim and retain all packaging and damaged goods.
5. Returns and Refunds
What is your return policy?
We offer a 30-day return policy for unopened products. Items must be unused, in original packaging, and in the same condition you received them. Certain items, like perishable or hazardous goods, cannot be returned.
How do I request a refund?
To request a refund, email us at support@powercrownlabs.com with your order number and reason for return.
Who is responsible for return shipping costs?
Customers are responsible for return shipping costs, which are non-refundable.
How long does it take to process a refund?
Once your return is received and inspected, we’ll notify you of the refund approval. Approved refunds are processed to your original payment method within a few days.
What if I haven’t received my refund?
If you haven’t received a refund, first check your bank and contact your credit card company, as processing times may vary. If further assistance is needed, please reach out to us at support@powercrownlabs.com.
Can I exchange an item?
We only replace items if they are defective or damaged. To request an exchange, email us at support@powercrownlabs.com, and send the item to the return address provided.
6. Contact Us
How can I contact Power Crown Labs?
You can reach us via email at support@powercrownlabs.com. Our support hours are Monday - Friday, 9:00 AM - 5:00 PM CST.
Do you have a physical store?
No, Power Crown Labs operates exclusively online.
Additional Assistance
Didn't find what you were looking for?
If you have further questions or need assistance, please feel free to contact us. We’re here to help you make the most of your Power Crown Labs experience!